How To Make Your "Smile and dial" Sessions Suck Less

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How To Make Your "Smile and dial" Sessions Suck Less
"Smile and dial" doesn't have to have negative connotations

Imagine transforming your daily sales calls into fun and friendly conversations where both you and the person on the other end of the line are enjoying the talk. Sounds too good to be true, doesn't it? But what if we told you that this can indeed be a reality, all thanks to a simple, yet powerful trick - smiling while dialing!

The concept of 'smile and dial' isn't just a feel-good phrase; it's a scientifically-backed strategy that can help your sales team connect better with clients and make cold calling an enjoyable experience rather than a dreaded task. And guess what? It's as easy as wearing a smile during your calls to infuse positivity and warmth into your conversations.

In this blog post, we will unravel the wonders of this brilliant approach and how it can revolutionize the world of sales. From insights gleaned from experts to real-life testimonials, we're about to take you on a journey that promises not only better sales outcomes but also a happier and more vibrant sales team.

So gear up, as we delve into the cheerful world of 'smile and dial'!

What Makes a Smile So Powerful?

Alright, now that we've geared up to dive into the world of 'smile and dial', let's start by understanding the remarkable influence a simple smile can have on your conversations and sales calls.

The Magic Behind the Smile

Have you ever been in a situation where someone's smile just brightened your day? It's almost like smiles have a magical power of their own. In the world of sales, this magic can translate to more enjoyable conversations and a happier ambiance. And the best part? This isn't just a theory; it's backed by science!

It's All in the Sound

Here comes the cool part: people can actually hear your smile through the phone! According to a fascinating study conducted by psychology researcher Amy Drahota et al., listeners can differentiate between various types of smiles just by the sound of one's voice. This means that when you smile while speaking, the person on the other end can sense the warmth and positivity in your voice, making the conversation more engaging and pleasant.

A Game-Changer for Sales

Harnessing the power of a smile can truly be a game-changer in the sales sector. It's not just about making your voice sound friendly; it's about transforming cold calls into warm, enjoyable conversations. So, next time you pick up that phone, don't forget to wear your best smile!

Putting 'Smile and Dial' into Action

Wow, isn't it amazing to think about the kind of magic a smile can bring to your sales calls? Now, let's get down to the practical part. How can you put this wonderful 'smile and dial' strategy into action and see fantastic results? Here are some real-life experiences and tips that might just inspire you!

Landon Wenger's Transformation

First up, let's hear from someone who has tried and tested this strategy. Meet Landon Wenger, a founder at RevXperts. Landon decided to incorporate more smiles and laughter into his cold and sales calls, and guess what? It turned the tables around for him! He found that not only were his conversations getting better, but he also became a happier and more likable person. And hey, who doesn't like to feel good and open up more during conversations, right?

The benefits of smiling on cold calls

Tips from the Experts

Now, let's take a tip or two from the experts in the field. According to Zoë Hartsfield, who works at, starting a client call with a smile and a friendly greeting can totally change the tone of the conversation. It's like setting off on a positive note and just riding the wave of good vibes throughout the call. She even suggests giving a compliment or sharing a light story to establish a good connection right at the start.

"Always be camera on with a smile when the client enters."

The Positive Ripple Effect

And here's a bonus tip for you: Even when leaving a voicemail, a smile can make a huge difference. Just like one of the comments under Landon's post suggested, sounding cheerful in a voicemail can leave a positive impression, setting a friendly tone for future interactions.

Setting the Right Tone with 'Smile and Dial'

So, now that we've heard some awesome tips and personal experiences, let's move a step further and understand how starting a conversation with a smile can set the right tone for the entire call, creating a world of difference in your client interactions.

A Warm Start with a Smile

You know, it’s often said that first impressions last a lifetime. In the world of sales, the first few seconds of a call can really set the stage. Zoë Hartsfield, a professional at, shares her secret tip - always start with a camera on and a bright smile as the client enters. It’s a simple act, but it’s one that can totally transform the energy of the call.

Being Fully Present

But it’s not just about the smile, it's about being completely there in the moment. Zoë suggests avoiding distractions and being fully present during the call, greeting the client warmly as soon as they join. It's a gesture that shows respect and attentiveness, fostering a positive atmosphere right from the get-go.

Building a Connection

Another great part about starting with a smile is that it gives you a headstart in building a genuine connection. By sharing a little anecdote or mentioning something you noticed about them, you can create an immediate bond, making the conversation flow more naturally and pleasantly.

Seeing the Change

Ready to try this out? As you incorporate these strategies, watch how the overall sentiment of your calls improves, transforming potential sales stress into enjoyable interactions.

Get ready, because in the next section, we will be sharing some more exciting insights on how 'smile and dial' can be your new favorite tool in the sales toolkit!

Building Your 'Smile and Dial' Strategy

The 'smile and dial' method is not just about creating a great first impression but also about crafting a strategy that permeates through every aspect of sales. Let's explore how you can piece together all the elements we've discussed to build a robust 'smile and dial' strategy.

Step 1: Understanding Your Smile

We already know how smiles can be perceived differently, even when communicated through voice. So, your first step is to cultivate a genuine, warm smile that radiates positivity. Remember, the more authentic your smile, the more positive the reaction you'll evoke from your client.

Step 2: Creating a Positive Environment

After mastering your smile, turn your focus towards creating an environment that embodies positivity. This might mean having a vibrant, light-filled workspace or incorporating elements that bring you joy. Transmitting this positive energy during calls can potentially foster engaging and enjoyable conversations.

Step 3: Engaging the Client

With a radiant smile and a nurturing environment in place, it’s time to truly connect with your clients. Utilize the advice from experts like Landon Wenger and Zoë Hartsfield to initiate a friendly conversation, perhaps with a personal connection point that makes the client feel valued and at ease.

Step 4: Consistent Practice

Lastly, remember the magic word: practice. Regularly implementing these strategies can slowly but surely transform your sales conversations into more pleasant and successful engagements. The 'smile and dial' technique is a continuous journey of learning and improvement, so keep at it and witness the transformation unfold.


In an industry where the pressures of meeting targets and securing sales can sometimes overshadow the human element of connections, the 'smile and dial' approach emerges as a beacon of light, offering a pathway to more enriching and joyful sales experiences. As numerous testimonials and studies reveal, a smile can indeed transform the dynamics of a sales call, fostering better conversations, enhancing well-being, and ultimately driving success.

The insights from Amy Drahota, Alan Costall, and Vasudevi Reddy's study demonstrate that smiles have a potent communicative value, transcending mere facial expressions to influence vocal tones and listeners' perceptions. Leveraging this understanding can potentially revolutionize cold calling, making it a more fulfilling and successful endeavor.

As we traverse this evolving landscape, it is incumbent upon SDR managers and sales leaders to champion this change, fostering environments where sales representatives can rediscover the joy of connecting with clients, one smile at a time. It invites a return to authenticity, warmth, and positivity in sales engagements, attributes that can distinguish a brand in today's competitive marketplace.

As we stand at this juncture, we invite you to join us in embracing the 'smile and dial' strategy. It's more than just a tactic; it's a philosophy that celebrates the power of human connection in the world of sales. So let's forge ahead, with smiles on our faces and a new zeal in our hearts, ready to transform the sales landscape into a haven of positivity, engagement, and success.

Let's smile and dial, creating a future where every call is an opportunity for joy, connection, and collaboration.

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